You can cancel your service provided that the notice you give us is no less than 60 minutes before the arranged booking time, or no less than the estimated travelling time to the collection address if greater than 60 minutes unless specified otherwise in advance where the collection address is different to Newquay Airport; with a full no quibble refund! (Provided the service was not booked more than 60 days in advance of the time and date of cancellation, terms & conditions for full details).
Don’t worry, we always try to let common sense prevail. We always monitor flights in order to adjust our timings to meet your flight, and we do encourage our customers to keep us informed and updated on the progress of any problems or delays.
Just let us know, and we can deal with it by email if more than a day before and request either additional funds if a longer journey, or refund if shorter, or, if this is last minute simply tell your driver and any additional charge or refund will be dealt with by him/her at the time. (Please remember that when paid by card, all refunds must be made back through PayPal).
We will always try to meet you in the arrivals foyer with a board with your name on, however, parking can be very difficult sometimes and we may be unable get to the foyer in time. In the event that we are not there in time to meet you immediately, please hold tight, your driver will be close by and should be there within a minute or so. If you have any concerns at anytime please call us on 01637 415161 or 0792 882 5668.
Our prices are per vehicle not per person. During the booking process you will be asked for the number of passengers. This information is to ensure that the most suitable vehicle is arranged for your needs.
Our online booking process is very user friendly, quick and simple to use. However we do understand that some customers prefer to speak to a real person. So please do call us on 01637 415161 if this is the case and we can answer any questions you have about your taxi requirements.
You will receive an email confirming the details of your journey. This email will also tell you where you should meet your taxi. If you have not received your confirmation, your taxis is not booked!
We calculate our prices based upon the current Restormel Zone Hackney Carriage Table of Fares and then discount these prices. Our prices include any charges to travel to Newquay Airport in order to provide our services to you.
Yes there are. First Great Western run bus services between Newquay Airport, Newquay and Truro. From Truro you can link up to pretty much all of Cornwall. The down side is that you may need to make more than one change, and some services do not run or are restricted after normal hours.
If you are unable to select a certain date in the booking form, then that normally means we are heavily booked on that day. It doesn’t mean that we cannot offer you a taxi, but we ask that you call us to ensure availability. We apologise for this inconvenience.