FAQs

Can I cancel my Taxi after I have paid for it?

You can cancel your service provided that the notice you give us is no less than 60 minutes before the arranged booking time, or no less than the estimated travelling time to the collection address if greater than 60 minutes unless specified otherwise in advance where the collection address is different to Newquay Airport; with a full no quibble refund! (Provided the service was not booked more than 60 days in advance of the time and date of cancellation, terms & conditions for full details).

What if my flight is delayed or cancelled?

Don’t worry, we always try to let common sense prevail. We always monitor flights in order to adjust our timings to meet your flight, and we do encourage our customers to keep us informed and updated on the progress of any problems or delays.

Can I pay by Card?

Yes you can, either online at the time of booking, or in the vehicle with chip & pin or contactless.

Can I change the destination of my Taxi after I have booked it?

Just let us know, and we can deal with it by email if more than a day before and request either additional funds if a longer journey, or refund if shorter, or, if this is last minute simply tell your driver and any additional charge or refund will be dealt with by him/her at the time. (Please remember that when paid by card, all refunds must be made back through the same).

Where do I meet my Taxi?

We will always try to meet you in the arrivals foyer with a board with your name on, however, parking can be very difficult sometimes and we may be unable get to the foyer. In the event that we are not there to meet you, please sit tight. If your driver is not there he or she will be close by and should be there within a minute or so. If you have any concerns at anytime please call us on 01637 415161 or 0792 882 5668.

Is the price per person or for the taxi?

Our prices are per vehicle not per person. During the booking process you will be asked for the number of passengers. This information is to ensure that the most suitable vehicle is arranged for your needs.

Do I have to book online, I prefer to speak to someone?

Our online booking process is very user friendly, quick and simple to use. However we do understand that some customers prefer to speak to a real person. So please do call us on 01637 415161 or 07928 825668 if this is the case and we can answer any questions you have about your taxi requirements.

How do I know if my booking is confirmed?

You will receive an email confirming the details of your journey. This email will also tell you where you should meet your taxi. If you have not received your confirmation, your taxis is not booked!

How do you set your prices?

We calculate our prices based upon the Restormel Zone hackney carriage table of fares and then discount these prices. Our prices include any charges to travel to Newquay Airport in order to provide our services to you.