FAQs

Not if you book your taxi transfer in advance. If you leave things to chance, then there is a very strong likelihood you will be waiting for 20 minutes or more, especially at busy times. Book your transfer now to ensure your driver is waiting for you, and that you can continue your journey without interuption.

There is no taxi rank at Cornwall airport, you must pre-book your taxi and although there is a manned desk in the arrivals foyer, to avoid having to wait around with no taxi rank at the airport, book your taxi in advance now, to ensure availability.

We calculate our prices based upon the Cornwall Council Restormel Zone Hackney Carriage Table of Fares and then discount these prices. Our prices include any charges to travel to Newquay Airport in order to provide our services to you.

Our online booking process is very user friendly, quick and simple to use. However we do understand that some customers prefer to speak to a real person. So please do call us on 01637 415161 or 07928 825668 if this is the case and we can answer any questions you have about your taxi requirements.

Our prices are per vehicle not per person. During the booking process you will be asked for the number of passengers. This information is to ensure that the most suitable vehicle is arranged for your needs.

You will receive an email confirming the details of your journey. This email will also tell you where you should meet your taxi. If you have not received your confirmation, your taxis is not booked!

Please head directly outside of the building (door to the right) – DO NOT GO TO THE BOOKING DESK IN THE FOYER. Due to current COVID restrictions, your driver has to wait outside, and will do so holding a name board ready to greet you. Please note that we monitor the flights so that we can be there at the right time, so if your flight is delayed, we should know about it and adjust. If you have any concerns at any time please call us on 01637 415161 or 0792 882 5668.

Yes you can, either online at the time of booking, or in the vehicle with chip & pin or contactless, just ask your driver.

Just let us know, and we can deal with it by email if more than a day before and request either additional funds if a longer journey, or refund if shorter, or, if this is last minute simply tell your driver and any additional charge or refund will be dealt with by him/her at the time. (Please remember that when paid by card, all refunds must be made back through the same).

Don’t worry, we always try to let common sense prevail. We always monitor flights in order to adjust our timings to meet your flight, and we do encourage our customers to keep us informed and updated on the progress of any problems or delays.

You can cancel your service provided that the notice you give us is no less than 60 minutes before the arranged booking time, or no less than the estimated travelling time to the collection address if greater than 60 minutes unless specified otherwise in advance where the collection address is different to Newquay Airport; with a full no quibble refund! (Provided the service was not booked more than 60 days in advance of the time and date of cancellation, terms & conditions apply).

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