Zero Tolerance Policy – No Excuse for Abuse

Henver Cars has introduced a ‘zero tolerance’ policy to address the issue of violence, aggression and unacceptable behaviour directed towards it’s drivers and staff. Henver Cars is delivering a clear message to the public that violence and aggression towards any Henver Cars staff is unacceptable.

Violence and aggression at work
1. Violence and aggression at work is – ‘any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’

a. Physical assault is – ‘the intentional application of force from one person to another, without lawful justification, resulting in physical injury, personal discomfort or damage to property’

b. Non-physical assault is – ‘the use of inappropriate words (including, but not exclusively, verbal/written/social media) or behaviour causing alarm, distress and/or constituting harassment’

c. Persistent unacceptable behaviour – refers to behaviour both within one contact and/or a number of separate contacts over an undefined period (this includes telephone contact)’

Zero tolerance
Henver Cars will not accept or tolerate any violence or aggression towards its drivers and staff and any such act/behaviour will result in appropriate action or sanctions.

Guidance: For certain people that use our services, individual risk assessments will be undertaken where necessary. Our vehicles usually also operate CCTV both outward and inward including audio, and we reserve the right to store such footage for evidential purposes. In exceptional circumstances we reserve the right and authorise our drivers to ask you to leave the vehicle in order to restore their right to a safe working environment, and we reserve the right to refuse the provision of services to any person or persons due to historical abusive behaviour.