Terms & Conditions

NewquayAirportTaxis.org Website Terms and Conditions of Use

These Terms and Conditions apply to the use of this website at www.newquayairporttaxis.org.

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.


1.1        You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2        We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2.1        You can only purchase Taxi services from us and are deemed to place an order with us (i) by ordering via our online booking & checkout process (ii) when you place a booking for taxi services and intend to pay by cash/chip & pin. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement in the form of your taxi booking confirmation, detailing the products/services you have ordered.

2.2        Our acceptance of an order takes place when we send you confirmation of your taxi booking.

2.3        We may refuse to accept an order:

(a)        where we cannot obtain authorisation for your payment;

(b)        if we think we are unable to meet your requirements;

(c)        if there has been a pricing or product description error; or

(d)        if you do not meet any eligibility criteria set out in our terms and conditions.

3.        PRICING

3.1        Our prices do not include VAT as we are not registered for VAT.

3.2        If we begin to charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates will be set out in a specified pricing structure shown in an additional file when applicable. We currently do not charge for this.

3.3        Our prices are reviewed monthly.

3.4        Our prices are inclusive of any charges for travelling to or from Newquay Airport and our base post code.


4.1        If you wish to cancel your order:

(a)        you must obtain a cancellation number from us.

(b)        you can notify us through the web site by email or by text or telephone call using the information provided in your taxi booking details, subject to the following;

(c)        where taxi bookings have been made and confirmed, (i) if your Taxi is collecting you from Newquay Airport, you can cancel the service at any time up to 60 minutes before the specified booking time, failure to cancel your taxi service within this time limit will result in a £30 fee being payable by you to compensate for loss of business during the time period used to attend the airport and wait when you do not intend or unable to take up the service, or (ii) if your Taxi is collecting you from a different location, you can cancel at any time before the start of the estimated travel time in minutes from Newquay Airport to the pickup location if greater than 60 minutes, but otherwise no less than 60 minutes before the specified booking time, failure to cancel your taxi service within this time limit will result in the total Taxi fare being chargeable.

(d)        where a deposit has been taken in advance to secure a booking, with a balance still to pay,  the deposit monies paid are non-refundable under any circumstances;

4.2        Refunds & Charges:

(a)        provided the booking is cancelled within the limits stated in 4.1, and within 60 days of original card payment, a full refund will be available. If the booking is cancelled after 60 days of card payment, all refunds will be less a 5% processing fee.

(b)        if your Taxi is collecting you from Newquay Airport, and the booking is NOT cancelled within the limits stated in 4.1, where the monies paid by you in advance are less than £30 no refund will be made and an invoice for the balance to £30 will be issued. If the monies paid in advance are more than £30, a refund will be made less £30 and subject to 4.2 (a).

(c)        if your Taxi is collecting you from a different location, and the booking is NOT cancelled within the limits stated in 4.1, where the Taxi Fare has been paid by you in advance no refund will be made. If the Taxi Fare has not been paid in advance an invoice will be issued for the full Taxi Fare even though you have not used the service.

5.        LICENCE

5.1        You are permitted to print and download extracts from this Website for your own use on the following basis:

(a)        no documents or related graphics on this Website are modified in any way;

(b)        no graphics on this Website are used separately from accompanying text; and

(c)        any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2        Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licencors. For the purposes of these terms and  conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3        Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4        Any rights not expressly granted in these terms are reserved.


6.1        While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2        Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

6.3       While we endeavour to provide Taxi services to your destination in a professional and timely fashion, we will not be liable for any delays due to vehicle breakdown, accident or traffic & road conditions. The person booking the Taxi service is responsible for ensuring there is enough time allowed for the Taxi journey.


7.1        Other than personally identifiable information, which is covered under our Privacy Policy at www.newquayairporttaxis.org/privacy , any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2        You are prohibited from posting or transmitting to or from this Website any material:

(a)        that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b)        for which you have not obtained all necessary licences and/or approvals;

(c)        which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d)        which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3        You may not misuse the Website (including, without limitation, by hacking).

7.4        We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


8.1        Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2        If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

(a)        you do not remove, distort or otherwise alter the size or appearance of the NewquayAirportTaxis.org logo;

(b)        you do not create a frame or any other browser or border environment around this Website;

(c)        you do not in any way imply that we are endorsing any products or services other than our own;

(d)        you do not misrepresent your relationship with us nor present any other false information about us;

(e)        you do not otherwise use any NewquayAirportTaxis.org trade marks displayed on this Website without our express written permission;

(f)        you do not link from a website that is not owned by you; and

(g)        your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3        You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


9.1        To register with www.newquayairporttaxis.org you must be over eighteen years of age.

9.2        Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.3        Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4        We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10.        DISCLAIMER

10.1        While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

10.2        The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website..

10.3        We do our utmost to be as timely and professional as possible but cannot guarantee to get you to your destination at any specific given time, or within a specific time frame, it is the responsibility of the person booking the service to ensure sufficient travel time is allowed, and nor do we accept any liability for loss or damage of any kind due to traffic hold ups, accidents, road cl