Drivers Resource Directory

This page provides quick access to the key operational guidance and reference documents for drivers operating under Newquay Airport Taxis – Henver Cars in Cornwall.
All drivers are expected to be familiar with the contents of these pages and to refer to them whenever needed.

Core Driver Guidance (Required Reading)

Driver Operations Policy
Full operational policy covering:

  • lawful refusals of hire
  • meter use and fare calculation
  • route selection and “shortest practicable route”
  • Cornwall Council licensing requirements
Driver Operations Policy

Driver Crib Sheet (Everyday Rules)
A short, practical summary for daily use, including:

  • when you may refuse a hire
  • meter rules in Cornwall
  • pre-agreed fares
  • route choice and safety
  • handling passenger requests
Driver Crib Sheet

Zero Tolerance – Abuse Will Not Be Accepted

Newquay Airport Taxis – Henver Cars operates a strict zero-tolerance policy towards abuse, aggression, or threatening behaviour directed at drivers.

Drivers are fully entitled to refuse or terminate a journey where a passenger’s behaviour:

  • is abusive, aggressive, or threatening, or
  • causes the driver to reasonably fear for their safety.

This policy exists to protect drivers and to ensure a safe and professional working environment.

All drivers must be familiar with this policy:

Our Zero Tolerance Policy

Routes, Fares, and Journey Calculations

Drivers should ensure that:

  • fares remain within authorised limits,
  • routes chosen are safe, reasonable, and justifiable, and
  • passengers are treated fairly and transparently.

Where a fare or route is queried, drivers should refer back to the Driver Operations Policy as the authoritative source.

Licensing and Compliance

Drivers must:

  • comply with Cornwall Council hackney carriage licence conditions,
  • operate the taximeter in accordance with local requirements, and
  • maintain professional conduct at all times.

Any questions regarding compliance or interpretation of policy should be raised through company management.

Good Practice Reminders

  • Record bookings and fares clearly, especially for long-distance or cash jobs
  • Offer receipts where appropriate
  • Prioritise safety and passenger comfort
  • Remain calm and professional in the event of any dispute

Important Note

This resource directory is intended to support drivers in their day-to-day work.
The Driver Operations Policy remains the primary reference document in the event of any complaint, investigation, or licensing query.